The Commision recommends visits to:

1. Hospital wards, include items like bed numbers, single sex provision, admission and discharge procedures, etc.
2. Outpatient clinics, include items like waiting arrangements, appointments systems, facilities for children, DNA rates, transport arrangements.
3. For community clinics, day hospitals, include items like opening hours, number of places, activities provided, availability/hours, criteria for attendance, etc.
4. GP surgery, include items like surgery hours, appointments systems, out of hours arrangements, policy about striking off patients, etc.
5. Outreach Services, with staff who are not based in a centre, such as district nurses, health visitors, community midwives, school nurses, etc.
6. Hospital Food Inspection

PPI FORUM VISIT - GENERAL CHECKLIST To............................................by...............................................on............

• Description of Service & Staffing What it is
• What care/services are provided
• Information available (including Patients' Forum)
• Staffing levels (Establishment, actual, bank, agency, turnover)
• Other professionals available & advocates, volunteers Care Plans, patients' notes, records
• Premises Suitability
• Condition/decoration
• Cleanliness
• Accessibility
• Health & safety
• Disabled provision
• Equipment Suitability
• Sufficiency
• Maintenance and replacement
• Amount of use
• Storage
• Staff views on...
• The purpose of the facility
• The quality and organisation of provision Any particular difficulties
• Training opportunities
• What would make the job easier
• Patients Views on...
• The quality of care Treatment
• Surroundings
• Staff attitudes Respect for dignity, privacy
• Staffing levels
• Availability of information (incl. medical records)
• Facilities and choices available
• Is there adequate signage (particularly for people whose first language is not English)? - Easy to find Disabled access
• Car Parking
• Pre-admission, during admission, and discharge information Waiting times for admission (non emergency)
• Admission procedure
• Bed numbers and arrangement
• Single sex provision (beds, toilets, washing)
• Atmosphere and general environment
• Availability of therapy/other facilities
• Visiting arrangements (including guest accommodation)
• Medication arrangements (including yellow card)
• Availability of information
• Catering (including access to refreshments), sufficient, varied, choice
• Radio, TV, library, hairdressing or other facilities
• Use of students Patient transport Discharge arrangements